Solution
Service requests, handled end to end.
Replace inboxes and spreadsheets with one intake form, one queue and one history per request.
The problem
Requests arrive by email and phone with missing details. Urgent work waits behind routine work, and nobody can say how long requests take.
How Rubicon runs it
- Requesters fill in a form that asks only the relevant questions
- Equipment and site come from your own lookup lists
- Urgent requests are prioritised automatically
- The team works from a shared queue with owners and notes
- Missing details are requested through a private reply link
What you measure
Volume, backlog, time to complete and outcomes — from real requests.
Ready to start
Every new workspace includes a published Service Request form and process you can adapt or replace.